sunda787Privacy Policy

This page describes what we collect when you use sunda787 and how we keep that data protected. When you register an account, deposit funds, place bets, or interact with our platform, we receive personal information. We treat that information as confidential and only use it for account management, payment processing, compliance verification, and service delivery.

Our privacy practices comply with applicable data protection law in the jurisdictions where we operate. We do not sell your personal data to third parties for marketing purposes. We share information only with payment processors, identity verification services, and regulatory partners who help us operate sunda787 legally and securely.

Read this policy carefully. If you have questions about how we handle your data, contact our support team through the methods listed in your account settings.

What Data We Collect on sunda787

When you register on sunda787, we collect:

Email address and phone number: Required for account creation and verification.
Password: Stored securely (hashed, never readable by our staff).
Government ID: Collected during identity verification (KTP, passport, or driver's licence image).
Name and date of birth: From your ID document, used to verify your identity and confirm you meet age requirements.
Payment information: Bank account or e-wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We tokenise this data—your bank details are never stored in plain text on our servers.
Account activity: Bets placed, games played, balances, deposits, withdrawals, and transaction history.
Device and browser information: IP address, device type, browser type. We use this to detect fraud and unusual access patterns.

We do not collect sensitive data like your full banking credentials, biometric information (except ID documents for verification), or health information. We do not track your location in real time; we use IP geolocation only to screen for access from prohibited jurisdictions.

We verify identity to comply with law and prevent fraud.

Government ID and address verification are required by law in supported jurisdictions. We retain ID images for up to 5 years to comply with record-keeping obligations. You can request deletion of your ID images after account closure, subject to regulatory holds.

How We Use Your Data on sunda787

We use the data we collect for the following purposes:

Account management: Creating and maintaining your account, resetting passwords, and managing your profile settings.
Payment processing: Handling deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and other payment methods. We share payment data with our payment processors to complete transactions.
Identity verification: Verifying your government ID using third-party verification services to confirm your age and identity.
Fraud detection: Monitoring for suspicious activity, including unusual withdrawal patterns, repeated failed login attempts, or attempts to circumvent account limits. We may temporarily freeze your account if we detect potential fraud.
Regulatory compliance: Screening your account against sanctions lists and prohibited jurisdictions. We are required by law to do this in supported regions including Jakarta, Surabaya, Bandung, and Medan.
Customer support: Responding to your inquiries and resolving disputes about gameplay, payments, or account access.
Service improvement: Analysing usage patterns (in anonymised form) to improve our platform, fix bugs, and add features.

We do not use your data for direct marketing (email campaigns, SMS promotions, or targeted advertising) without your explicit consent. If you opt in to promotional emails, you can unsubscribe at any time by clicking the unsubscribe link in the email or updating your preferences in your account settings.

We at sunda787 keep your data confidential and use it only to operate our platform legally and securely. We do not sell your information.

sunda787 privacy team

Third-Party Processors and Data Sharing

We share your personal data with the following categories of third parties:

Payment processors: Our payment partners (e.g., banks, e-wallet operators) receive your payment details to process deposits and withdrawals. We use online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, and direct integrations with mobile banking, local payment, online payment, e-wallet. Each processor has its own privacy policy.
Identity verification services: We use external verification providers to confirm your government ID and address. These services may store a copy of your ID image as part of their verification cache.
Compliance partners: We share your name and account details with compliance and sanctions-screening services to verify that you are not on prohibited lists or accessing from a restricted jurisdiction.
Customer support platform: Our support chat system may store conversation transcripts to help us respond to your issues and improve our service.
Analytics providers: We use anonymised usage data (no personal identifiers) to track platform performance and user behaviour. This data cannot be connected back to you.

We do not sell your personal data to third parties for marketing or commercial purposes. All third-party processors are contractually obligated to maintain confidentiality and use your data only for the purposes we specify.

Our servers may be located outside your jurisdiction (e.g., outside Indonesia). By using sunda787, you consent to your data being transferred to and processed in other jurisdictions. We apply the same security standards regardless of server location.

Data Retention and Your Rights on sunda787

We retain your account data as long as your account is active. If you close your account, we retain transaction records for 5–7 years to comply with financial record-keeping laws. Personal information (email, phone, name) is retained for 2–3 years after account closure in case you wish to reopen your account. Government ID images are retained for up to 5 years for compliance purposes.

You have the right to request access to your personal data, request correction of inaccurate data, or request deletion of data no longer needed for account operation. To exercise these rights, contact our support team with a request. We will respond within 30 days. Some data (e.g., transaction records required by law) cannot be deleted, but we will provide reason for any denial.

If you believe we have used your data in violation of applicable privacy law, you may file a complaint with the data protection authority in your jurisdiction. We take all complaints seriously and will investigate and respond.

Cookies and Tracking Technologies

We use cookies to maintain your session, remember your preferences, and track anonymous usage statistics. Cookies are small files stored on your device. You can control cookies through your browser settings; however, disabling cookies may prevent you from using certain features of sunda787 (e.g., staying logged in).

We do not use tracking pixels or third-party cookies for behavioural advertising. We do not track you across other websites. Our cookies are session-based (expire when you close your browser) or persistent (expire after a set period, typically 12 months).

Security Measures We Maintain

We protect your data using industry-standard security practices:

Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocol (HTTPS).
Password hashing: Your password is hashed (not stored in plain text) so even our staff cannot read it.
Tokenisation: Payment information is tokenised—only a unique token is stored on our servers, not your actual bank details.
Access controls: Our staff can access your data only for specific purposes (account support, fraud investigation). Access is logged and monitored.
Regular audits: We conduct periodic security reviews to identify and fix vulnerabilities.

Despite these measures, no system is non-specific info secure. We cannot guarantee absolute security of your data. If a data breach occurs, we will notify affected users without undue delay and take steps to mitigate harm.

What we protect

Your password is hashed and never readable.
Payment details are tokenised, not stored in plain text.
Data is encrypted in transit (HTTPS) and at rest.

What you should know

No security is absolute; breaches are theoretically possible.
You are responsible for keeping your password confidential.
Third-party processors have their own security policies.

Changes to This Policy and Contact Information

We may update this privacy policy from time to time to reflect changes in our practices, new features, or changes in law. We will post changes to this page and, if material, notify you via email or in-app notification. Your continued use of sunda787 after an update constitutes acceptance of the updated policy. If you do not agree with changes, you should close your account.

If you have questions or concerns about our privacy practices, contact our support team through the chat widget in your account or via the contact methods in your account settings. We respond to privacy inquiries within 7–10 business days. For data protection authority inquiries in supported jurisdictions (Jakarta, Surabaya, Bandung, Medan), we have designated representatives available to assist.